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Shipment, Return and Refund Policy
Learn about our shipment, return and refund policies
# Shipment, Return and Refund Policy
As DECOLERA ELECTRICAL ELECTRONICS INDUSTRY AND TRADE LTD. STI., we prioritize customer satisfaction and work to ensure that your orders are delivered safely and that cancellation/return processes are carried out transparently when necessary. This page explains your rights and obligations regarding shipment, cancellation and return processes.
---
## 1. Shipment Policy
### a. Shipping Time
Your orders are shipped within **3 (three) business days** after bank approval. This period may vary for customized products, pre-orders or special campaign products. The estimated shipping time is communicated to you when you place your order.
### b. Delivery Time
The delivery time by the courier company generally varies between **1 and 4 business days** depending on your location. Delivery tracking information is sent to you via SMS or email when the product is shipped.
### c. Delivery Conditions
- Your orders are delivered through our contracted courier companies.
- If the recipient is not at the specified address, the courier company may leave a note and/or direct the product to the nearest branch.
- If any damage is detected on the product packaging during delivery, a **Damage Detection Report** must be established with the courier.
---
## 2. Order Cancellation
### a. Before Shipping
If your order has not been shipped yet, you can start the cancellation process by notifying your **cancellation request** to info@decolera.com or our phone line 0507 059 68 95. The payment amount is refunded to you within **7 business days** through the same payment method.
### b. After Shipping
It is not possible to cancel orders that have already been shipped. However, you can exercise your **right of return** after the product reaches you (see: Section 3 - Return Conditions).
---
## 3. Return Policy
### a. Legal Right of Return
According to **Consumer Protection Law No. 6502** and **Distance Contracts Regulation**, you can return the product within **14 days** from the delivery by exercising your right of withdrawal. To exercise this right, the product must be:
- Unused,
- In its original packaging,
- With all accessories complete,
- In resaleable condition
### b. Products Not Subject to Right of Withdrawal
The right of withdrawal cannot be exercised legally for the following products:
- Customized products or products made to special measurements
- Products not suitable for resale for hygiene reasons (e.g., opened perfume products, used textiles)
- Products that have been assembled, damaged or broken
- Decorative products with opened packaging that cannot be resold
### c. Return Process
1. **Return Request:** Create your return request through [decolera.com](https://decolera.com) or by email.
2. **Shipping:** You must return the product with the invoice through our contracted courier company. Shipping information is shared when you create the return request.
3. **Return Approval:** The product is examined after being received by our company. If it meets the conditions, the return process is completed within **7 business days**.
4. **Refund:** Return payment is made through your original payment method. Reflection time may vary according to your bank.
### d. Return Shipping Fee
Return shipping fee is borne by our company if the product is defective or sent incorrectly. For all other returns (e.g., change of mind), it is **the buyer's responsibility**. Return fee information is presented clearly to you during the return process.
---
## 4. Damaged / Defective Products
When the product reaches you:
- If there are **dents, moisture, tears, etc. on the shipping box**, you should have a report established with the courier.
- The product should be examined before assembly, and assembly should not be performed in case of damage.
- For damaged products, you can get support by contacting us within 48 hours with photos.
Our company initiates a **free exchange or return** process for problems arising from production or packaging.
---
## 5. Requests After Return and Withdrawal Period
Requests received after the 14-day withdrawal period are evaluated only within the scope of production defects, products under warranty and legal regulations. For these cases, you should contact us with photos and detailed explanations.
---
## 6. Consumer Rights
All our customers have **legal rights** under:
- Consumer Protection Law No. 6502,
- Distance Contracts Regulation,
- Electronic Commerce Regulation Law
For all return requests made within 14 days, the consumer can exercise the right of withdrawal without providing a reason.
Disputes that may arise in return processes can be resolved through **Consumer Arbitration Committees** and **Consumer Courts**.
---
## 7. Contact
You can contact us for all questions about shipment, return and cancellation processes:
📧 **Email:** decoleradesign@gmail.com
📞 **Phone:** 0507 059 68 95
📍 **Tax Office:** DOĞANBEY
🌐 **Web:** [https://decolera.com](https://decolera.com)
---
*Customer satisfaction comes first for us. You just focus on beautifying your living space, we take care of everything else.*
As DECOLERA ELECTRICAL ELECTRONICS INDUSTRY AND TRADE LTD. STI., we prioritize customer satisfaction and work to ensure that your orders are delivered safely and that cancellation/return processes are carried out transparently when necessary. This page explains your rights and obligations regarding shipment, cancellation and return processes.
---
## 1. Shipment Policy
### a. Shipping Time
Your orders are shipped within **3 (three) business days** after bank approval. This period may vary for customized products, pre-orders or special campaign products. The estimated shipping time is communicated to you when you place your order.
### b. Delivery Time
The delivery time by the courier company generally varies between **1 and 4 business days** depending on your location. Delivery tracking information is sent to you via SMS or email when the product is shipped.
### c. Delivery Conditions
- Your orders are delivered through our contracted courier companies.
- If the recipient is not at the specified address, the courier company may leave a note and/or direct the product to the nearest branch.
- If any damage is detected on the product packaging during delivery, a **Damage Detection Report** must be established with the courier.
---
## 2. Order Cancellation
### a. Before Shipping
If your order has not been shipped yet, you can start the cancellation process by notifying your **cancellation request** to info@decolera.com or our phone line 0507 059 68 95. The payment amount is refunded to you within **7 business days** through the same payment method.
### b. After Shipping
It is not possible to cancel orders that have already been shipped. However, you can exercise your **right of return** after the product reaches you (see: Section 3 - Return Conditions).
---
## 3. Return Policy
### a. Legal Right of Return
According to **Consumer Protection Law No. 6502** and **Distance Contracts Regulation**, you can return the product within **14 days** from the delivery by exercising your right of withdrawal. To exercise this right, the product must be:
- Unused,
- In its original packaging,
- With all accessories complete,
- In resaleable condition
### b. Products Not Subject to Right of Withdrawal
The right of withdrawal cannot be exercised legally for the following products:
- Customized products or products made to special measurements
- Products not suitable for resale for hygiene reasons (e.g., opened perfume products, used textiles)
- Products that have been assembled, damaged or broken
- Decorative products with opened packaging that cannot be resold
### c. Return Process
1. **Return Request:** Create your return request through [decolera.com](https://decolera.com) or by email.
2. **Shipping:** You must return the product with the invoice through our contracted courier company. Shipping information is shared when you create the return request.
3. **Return Approval:** The product is examined after being received by our company. If it meets the conditions, the return process is completed within **7 business days**.
4. **Refund:** Return payment is made through your original payment method. Reflection time may vary according to your bank.
### d. Return Shipping Fee
Return shipping fee is borne by our company if the product is defective or sent incorrectly. For all other returns (e.g., change of mind), it is **the buyer's responsibility**. Return fee information is presented clearly to you during the return process.
---
## 4. Damaged / Defective Products
When the product reaches you:
- If there are **dents, moisture, tears, etc. on the shipping box**, you should have a report established with the courier.
- The product should be examined before assembly, and assembly should not be performed in case of damage.
- For damaged products, you can get support by contacting us within 48 hours with photos.
Our company initiates a **free exchange or return** process for problems arising from production or packaging.
---
## 5. Requests After Return and Withdrawal Period
Requests received after the 14-day withdrawal period are evaluated only within the scope of production defects, products under warranty and legal regulations. For these cases, you should contact us with photos and detailed explanations.
---
## 6. Consumer Rights
All our customers have **legal rights** under:
- Consumer Protection Law No. 6502,
- Distance Contracts Regulation,
- Electronic Commerce Regulation Law
For all return requests made within 14 days, the consumer can exercise the right of withdrawal without providing a reason.
Disputes that may arise in return processes can be resolved through **Consumer Arbitration Committees** and **Consumer Courts**.
---
## 7. Contact
You can contact us for all questions about shipment, return and cancellation processes:
📧 **Email:** decoleradesign@gmail.com
📞 **Phone:** 0507 059 68 95
📍 **Tax Office:** DOĞANBEY
🌐 **Web:** [https://decolera.com](https://decolera.com)
---
*Customer satisfaction comes first for us. You just focus on beautifying your living space, we take care of everything else.*